Shipping policy
Shipping Policy
Processing Time
All orders are processed within 1–3 business days.
Orders are not processed or shipped on weekends or public holidays.
Estimated Delivery Time
Standard Shipping: 7–15 business days
Delivery times may vary depending on your location, carrier conditions, and customs clearance.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with your tracking number.
Please allow 2–3 business days for tracking information to update after dispatch.
International Shipping
We ship worldwide.
Please note that international orders may be subject to customs duties or import taxes. These charges are determined by your local authorities and are the responsibility of the customer.
Shipping Delays
In some cases, delivery may take longer due to factors outside our control, including:
- High demand periods
- Carrier delays
- Customs processing
We appreciate your patience and will always do our best to keep you informed.
Incorrect Address / Failed Delivery
Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrectly provided addresses.
If a package is returned due to an incorrect address, additional shipping fees may apply.
Lost or Stuck Orders
If your order appears delayed or stuck in transit, please contact us.
We will investigate with the carrier and assist you in resolving the issue as quickly as possible.
Contact Us
If you have any questions about your order, you can contact us at:
contact@stillhand.com
We aim to respond within 24 hours.